Consultants SNOW (CSM/ITSM/ITAM) Technical Expert

Consultants SNOW (CSM/ITSM/ITAM) Technical Expert

Description de l'emploi :

In the scope of two large ServiceNow CSM/ITSM/ITAM transformation projects, we are looking to reinforce our ServiceNow technical team. 

Dans ce rôle vous :

The resource will join a project where an external vendor is delivering the implementations. Its role would be to improve the overall quality and take over more complex / sensitive topics that must be delivered on time. 

Livrables que nous attendons :

• Translating business requirements into ServiceNow features focusing on minimizing the level of customizations  
• Collaborating with the ServiceNow Architect on the design, development and support of ServiceNow solutions, employing best practices in architecture, design and development. 
• Delivering ServiceNow CSM or ITSM & ITAM implementations including one or several of the following:  
  • Core platform implementations (case, incident, mim, service catalog…) 
  • CSM Portal / Employee Center enhancements 
  • Integrations with 3rd party tools.

• Reviewing and optimizing implementations done by other developers ensuring better low customization adherence, optimal performance, scalability and security. 
• Developing enhancements that were identified as gaps during the UAT phase and potentially review exiting designs to improve them. 

Le candidat idéal

Technical & Functional Experience: 

• 6+ years Hands-on ServiceNow CSM and/or ITSM experience. ITAM is a plus.  
• Expert in Service Portal management and customization (with practical experiences) 
• Excellent knowledge of Case, Incident and Request management, Service Catalog definition and setup with practical experiences 
• Good knowledge of the ServiceNow Platform and its core features (main applications, shared capabilities, CMDB…)  
• Experience of integrations with 3rd party tools (scripted APIs and Integration Hub) 
• Excellent knowledge of Workspaces, UI Builder, Flow Designer 
• Additional experience in ITOM is a plus 

Professional Skills (Methods & Processes): 

• Knowledge of ITIL processes and the Customer/Employee Support context 
• Good understanding of release management and code versioning best practices  
• Strong problem-solving skills with the ability to work cross-functionally in a fast-paced and rapidly changing work environment. 
• Specification writing: ability to clearly document the functional requirements including, inputs, outputs, considered solution and alternatives, high level design and integrations. 
• Testing Strategies: Experience of both technical and functional testing including test script writing and execution. 
• Agile Methodology: Experience of working in SCRUM. 

Soft Skills 

• Team player: Ability to efficiently collaborate within and outside of the team and adapt to the audience (technical, functional, junior, senior, management, etc.  
• Proactive: propose help and assistance in problem solving, detect issues and propose solutions, have a creative approach and propose improvement strategies. 
• Excellent communication:  

• Express ideas and opinions clearly, define messages and reach a common understanding of issues, addressing the audience effectively. 
• Active listener, seeks clarification and confirms understanding. 
• English: Excellent. 

Informations complémentaires

• Activities for this project will be in Madrid.  
• Full remote is accepted.
• The mission will start ASAP.
• No travel is required. 
• The duration of the contract is 12 months that can be renewed depending on the performance of the services.