IS Support Services Administrator

Description de l'emploi :

Since 2005, Asenium works hand in hand with its customers for their needs of expertise throughout each phase of their transformation programs. Today, we are seeking for a IS Support Services Administrator.

We invite you to join a leading company in the allocation of senior resources and participate in key national and international projects. You will have the opportunity to lead and implement technological solutions centred on platform development, systems development and IT consultancy, and help us to support our client in the digital age by leveraging their data with analysis and industry expertise.

You will also have, as a IS Support Services Administrator. the opportunity to define your career path and take part in projects that are aligned with your career goals.

For the following position, we are looking for Data Scientist Consultant to support to the current developing team, being directly involved with the project, alongside the more senior elements of the team.

Your application is the first step towards a great adventure.

Dans ce rôle vous :

This position will be based in (SITE), this position is responsible for the day-to-day operation of the IT Support process across the organization with the main objective to take ownership and restore normal service operation as quickly as possible and / or resolve requests according to our service level agreements to minimize the impact to business operations.

Livrables que nous attendons :

Responsible for planning and coordinating all the activities required to perform, monitor, and report on the process with different stakeholders.
Remediate deviation of a process for its division/department.
Responsible for communicating opportunities for improvements with the Incident / service request Process Owner.
Responsible to guarantee good customer satisfaction, escalate and work with different groups to guarantee customers are well-supported, and the process is improved.
Point of contact for escalation and ownership for all Major Incidents or Critical Requests
Responsible for the effective implementation of the process « Incident Management » and “Service Request Management” and carrying out the respective reporting procedure
Support the definition and execution of the Strategical Projects Implementation
Represent the second stage of escalation for Incidents or Service Requests
Monitor the incidents and service requests to ensure that the Service Level Agreement are respected from all IT groups
Ensure incident / service request audits and periodical reviews are in place.
Provide guidance and training to other groups
Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable
Work with different groups to coordinate and push for the shift left plan.

Le candidat idéal

Proven ability to form and maintain highly effective working relationships with all levels of seniority.
Customer Focused
Take ownership
Process oriented
Ability to manage conflict and look for consensus.
Ability to motivate and moderate people in different work contexts and cultures…. Along with the ability to motivate him/herself.
Empathy with user and the ability to see through the customer’s eyes.
Ability to manage complex tasks which involve technical assets as well as people.
Communicate in a virtual, complex, and multicultural environment and to determine the audience of your peers.
Ability to be cooperative and flexible.
Strong work ethics and loyalty to the company.
Relies on extensive experience and judgement to plan and accomplish goals
Public relations \ Relationship Management for their Support needs

Bachelor’s degree in (Business administration/Engineering/ Computer Science or Equivalent) or at least three years in similar position
Fluent in English (equivalent of Cambridge B1-C1).
ITIL Certifications highly preferred.

2-3 years of IT related experience

Informations complémentaires

Maringá, Paraná, Brazil

Prestation on Permanent, on-site

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